Terms & Conditions

Welcome to Da Mano. Here you will find the essential information about our orders, rentals, payments, cancellations and returns.

1. Order Confirmation & Payments

An order or rental reservation is confirmed upon written acceptance of our quotation and payment of a 50% deposit.The remaining 50% must be paid no later than five (5) working days before the agreed delivery date. Products, rental equipment and event dates are reserved only after confirmation.

2. Cancellations

The following cancellation policy applies to confirmed rental reservations, personalized products, custom-made products, gift boxes, special orders and event-related services:

• 11 or more calendar days before the scheduled event date: The 50% deposit is non-refundable.

• 10 calendar days or fewer before the scheduled event date: The full agreed order amount (100%) is payable, including any outstanding balance.

These conditions reflect the preparation, production and reservation of products, materials and equipment specifically for each client.

Standard, non-personalized retail products are subject to the separate return conditions below.

Cancellation charges apply subject to mandatory consumer protection law.

3. Changes to Event or Delivery Dates

Changes to a confirmed event or delivery date are possible subject to product availability on the newly requested date.

If approved by Da Mano, the deposit already paid may be transferred to the new confirmed date.

Any additional costs arising from changes to the order or delivery arrangements will be communicated in advance.

All date changes must be requested and confirmed in writing.

4. Personalized Products & Gift Boxes

Our personalized products, custom stationery, special orders and gift boxes are created according to each client’s individual requirements.

All Da Mano gift boxes are personalized, featuring individually selected contents and customized details such as labels, engravings or decorations.

Personalized and custom-made products cannot be returned or refunded due to a change of mind.

Qualifying perishable products, including certain favors containing confectionery, are also excluded from the right of withdrawal where applicable law provides.

These exclusions do not affect statutory rights relating to defective or incorrect products.

5. Design Approval & Deadlines

For personalized stationery, signage and printed products:

• Final names, wording and other required details must be submitted 10–15 calendar days before delivery, depending on the product and the deadline communicated by Da Mano.

• Information must be provided using the template supplied by Da Mano and checked carefully for spelling, capitalization and accuracy.

• Changes after the communicated deadline may not be possible.

• Where a final design proof is provided, the client is responsible for reviewing and approving it before production.

Da Mano is not responsible for errors contained in a final proof approved by the client, unless the delivered product differs from the approved proof or applicable law provides otherwise.

6. Rental Terms

• Rental services are available within Attica only.

• Delivery, setup, dismantling and collection are carried out exclusively by the Da Mano team.

• All rental items remain the property of Da Mano.

• Clients are responsible for taking reasonable care of rental items throughout the agreed rental period.

• Rental and decorative items are intended for indoor use or suitable weather conditions. In the event of rain, strong winds or other adverse weather conditions that may compromise safety or damage the equipment, the client must provide a suitable alternative setup location.

• Lost or damaged items beyond normal wear and tear may incur repair or replacement charges.

• Printing, personalization and decorative attachments to rental items must be handled exclusively by the Da Mano team.

7. Returns & Refunds

Standard, Non-Personalized Products

Eligible standard products purchased online are subject to the statutory 14-day right of withdrawal.

Customers must notify Da Mano within 14 calendar days of receiving their order and return the products within the legally prescribed period.

For change-of-mind returns, the customer is responsible for the direct return shipping costs, provided this was disclosed before purchase.

Personalized, Custom-Made & Perishable Products

Products made to individual specifications, clearly personalized products and qualifying perishable goods cannot be returned or refunded due to a change of mind.

This includes Da Mano’s personalized gift boxes, custom-made event products and qualifying perishable favors.

Incorrect or Defective Products

If a product is incorrect, defective or does not match the agreed order, please contact us with your order details.

Da Mano will provide the remedy required by law and cover the necessary return shipping costs.

Return address: Platonos 49, Galatsi 11147, Attica, Greece

8. Delivery & Collection

Purchased Products

Purchased products are available for collection from Da Mano by prior appointment.

Customers may choose either:

• Self-collection: Collection in person from our premises at a mutually agreed date and time.

• Customer-arranged courier: Customers may arrange for a courier company of their choice to collect their order from our premises on an agreed date.

Da Mano will prepare the order for collection on the agreed date and provide the necessary collection details.

When customers arrange their own courier, they are responsible for booking and coordinating the collection and for the associated transportation costs.

Once the order has been handed over to the courier independently appointed by the customer, responsibility for transportation is governed by applicable law.

Rental Items

Rental items are delivered, installed, dismantled and collected exclusively by the Da Mano team within Attica. Self-collection and customer-arranged courier services are not available for rental items.

9. Contact

For questions about orders, rentals, cancellations or returns, please contact us:

Da Mano
Email: contact@damano.gr
Phone: +30 210 2221619
Website: https://damano.gr